Shipping Information

  • Shipping Information


    Processing time before shipment takes approximately 1~2 business days and begins immediately after we receive confirmation of your payment. 

    If we don't have your item(s) in stock, it will usually take 1~3 business days to be restocked depending on the item.

    - Standard Shipping Service takes 7~42 business days depending on the country.  

    * We will split up your order into several packages if the items weighing over 2KG due to the weight limit of the standard shipping service. 

    - EMS (Express Mail Service) takes approximately 3~8 business days depending on countries.

    - UPS (EMS Premium) takes approximately 2~6 business days depending on countries. 

    - No shipping on weekends and Korean national holidays (KST).

    - Please note that we need 7~10 business days to produce handmade items.  

     

    How to Track your package - Tracking status maybe viewed at 

    1. Standard shipping service 

    http://service.epost.go.kr/iservice/ems/ems_eng.jsp

    http://www.usps.com (Only for US customers)

    2. EMS 

    https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp

    3. UPS 

    https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp

     

    Notice

    - Please confirm your PayPal address and your mailing address on our website. We will ship your item(s) to the registered mailing address on our website. 

    - There might be product loss, damage or delay due to Post Service. We will offer a refund, exchange or resend according to the case. 

    - We will try to declare a lower total value of the parcel for you and will mark your item(s) as 'gift' or 'second hand product (used product)' to avoid tax issues. Despite our best efforts, there is a possibility that your package is checked by customs and you will be charged a tax and this import tax is your responsibility. If you decline receipt of the package, it will be returned to us. In this case, we can resend your package but you will need to pay for the reshipping cost or if you would like to get a refund, the original shipping fee we paid is not refundable and it will be deducted from total amount of refund.

    - Please contact us if you have any problems. We will try our best to resolve your problems.

     

    Delivery Area (Only the following countries are available for delivery service)

    Zone 1 : JAPAN, TAIWAN, LAO, MALAYSIA, MONGOLIA, MYANMAR, VIETNAM, MACAO, CAMBODIA, THAILAND, PHILIPPINES, etc.

    Zone 2 : HONG KONG, SINGAPORE, NEPAL, MALDIVES, BANGLADESH, BHUTAN, BRUNEI, SRI LANKA, INDIA, INDONESIA, etc.

    Zone 3 : UNITED STATES, GREECE, CHINA, AUSTRALIA, UNITED KINGDOM, NETHERLANDS, NORWAY, NEW ZEALAND, DENMARK, GERMANY, ITALY, LATVIA, ROMANIA, LUXEMBURG, MACEDONIA, BAHRAIN, BELGIUM, BELARUS, BOSNIA AND HERZEGOVINA, BULGARIA(REP), SAUDI ARABIA, CYPRUS, SWEDEN, SWITZERLAND, SLOVAKIA, SLOVENIA, UNITED ARAB EMIRATES, ARMENIA, IRELAND, AZERBAIJAN, ALBANIA, ESTONIA, OMAN, AUSTRIA, JORDAN, UKRAINE, IRAN(ISLAMIC REP), ISRAEL, CZECH REP, KAZAKHSTAN, QATAR, CANADA, CROATIA, TURKEY, PAKISTAN, PORTUGAL, POLAND(REP), FINLAND, HUNGARY(REP), etc.

    Zone 4 : NIGERIA, FRANCE, SPAIN, NIGERIA, NETHERLANDS(ANTILLES), DOMINICAN REPUBLIC, LESOTHO, RWANDA, MEXICO, MOROCCO, MAURITIUS, MOZAMBIQUE, BOTSWANA, BRAZIL, ARGENTINA, ALGERIA, ERITREA, ECUADOR, ETHIOPIA, EGYPT, ZAMBIA, DJIBOUTI, CHILE, CAPE VERDE, KENYA, COSTA RICA, CUBA, TANZANIA(UNITED REP), TUNISIA, PANAMA(REP), PERU, FIJI, etc.

    *To avoid an additional tax, we might separate orders weighing over 10kg into multiple parcels. Please contact us if you have any questions about this. (gentlershop@gmail.com)

     

    General Delivery Time for EMS (Express Shipping Service)

    Zone 1 : Takes about 3~5 business days

    Zone 2 : Takes about 3~7 business days

    Zone 3 : Takes about 3~8 business days

    Zone 4 : Takes about 3~8 business days


    General Delivery Time for UPS

    Zone 1 : Takes about 2~4 business days

    Zone 2 : Takes about 2~4 business days

    Zone 3 : Takes about 3~5 business days

    Zone 4 : Takes about 3~6 business days 


    ♣ Warning

    We recognize that parcel deliveries to the following countries are frequently delayed. Customers will not be compensated for delays in EMS service.

    (PAKISTAN, U.A.E., BANGLADESH, QATAR, NIGERIA, RUSSIAN FEB, CAMEROON, ;COLOMBIA, GUATEMALA, MYANMAR, MEXICO, SRI LANKA, NICARAGUA, EL SALVADOR, HONDURAS, COSTARICA, PANAMA, CHILE, CZECH REPUBLIC, BRAZIL)