Shipping & Handling

Delivery Information

We try our best to ship your order as soon as possible. You have our word.

Processing time takes approximately 1~2 business days and begins immediately after we receive confirmation of yourpayment. If we don't have your item(s) in stock, it will usually take 1~3 business days to be restocked depending on the item.

- Standard Shipping Service takes 7 to 42 business days depending on the country. (Please see below for details)

- EMS takes approximately 3 to 8 business days depending on countries.

- UPS (EMS Premium) takes approximately 2 to 4 business days depending on countries. 

- No shipping on weekends and Korean national holidays (KST).

- Please note that we need 7~10 business days to produce handmade items.  

 

How to Track your package

- Tracking status maybe viewed at http://service.epost.go.kr/iservice/ems/ems_eng.jsp.

- Please enter your tracking number and select the shipping type.

 

Notice

- Please confirm your PayPal address and your mailing address on our website. We will ship your item(s) to the registered mailing address on our website. 

- There might be product loss, damage or delay due to Post Service. We will offer a refund, exchange or resend according to the case. 

- We will try to declare a lower total value of the parcel for you and will mark your item(s) as 'gift' or 'second hand product (used product)' to avoid tax issues. Despite our best efforts, there is a possibility that your package is checked by customs and you will be charged a tax and this import tax is your resonsibility. If you decline receipt of thepackage, it will be returned to our warehouse. In this case, the original shipping fee is not refundable or it will be deducted from total amount of refund.

- Please contact us if you have any problems. We will try our best to resolve your problems.

 

 Delivery Area 

(Only the following countries are available for delivery service)

Zone 1 : JAPAN, TAIWAN, LAO, MALAYSIA, MONGOLIA, MYANMAR, VIETNAM, MACAO, CAMBODIA, THAILAND, PHILIPPINES, etc.

Zone 2 : HONG KONG, SINGAPORE, NEPAL, MALDIVES, BANGLADESH, BHUTAN, BRUNEI, SRI LANKA, INDIA, INDONESIA, etc.

Zone3 : UNITED STATES, GREECE, CHINA, AUSTRALIA, UNITED KINGDOM, NETHERLANDS, NORWAY, NEW ZEALAND, DENMARK, GERMANY, ITALY, LATVIA, ROMANIA, LUXEMBURG, MACEDONIA, BAHRAIN, BELGIUM, BELARUS, BOSNIA AND HERZEGOVINA, BULGARIA(REP), SAUDI ARABIA, CYPRUS, SWEDEN, SWITZERLAND, SLOVAKIA, SLOVENIA, UNITED ARAB EMIRATES, ARMENIA, IRELAND, AZERBAIJAN, ALBANIA, ESTONIA, OMAN, AUSTRIA, JORDAN, UKRAINE, IRAN(ISLAMIC REP), ISRAEL, CZECH REP, KAZAKHSTAN, QATAR, CANADA, CROATIA, TURKEY, PAKISTAN, PORTUGAL, POLAND(REP), FINLAND, HUNGARY(REP), etc.

Zone 4 : NIGERIA, FRANCE, SPAIN, NIGERIA, NETHERLANDS(ANTILLES), DOMINICAN REPUBLIC, LESOTHO, RWANDA, MEXICO, MOROCCO, MAURITIUS, MOZAMBIQUE, BOTSWANA, BRAZIL, ARGENTINA, ALGERIA, ERITREA, ECUADOR, ETHIOPIA, EGYPT, ZAMBIA, DJIBOUTI, CHILE, CAPE VERDE, KENYA, COSTA RICA, CUBA, TANZANIA(UNITED REP), TUNISIA, PANAMA(REP), PERU, FIJI, etc.

 

Shipping Fees

Standard International Shipping Service (International Registered Item)

 

 

 

 

 

 

 

 

Currency : USD

Weight (G)

Zone 1

Zone 2

Zone 3

Zone 4

1-100

4

4.5

5

5.5

101-250

5

5.5

6.5

7

251-500

6

7.5

9

10

501-1000

7

9

13

15

1001-1500

8.5

13

18.5

20

1501-2000

10

16

24

25.5

 

Delivery Time for Standard International Shipping Service

Zone 1 : Takes about 7-21 business days

Zone 2 : Takes about 7-21 business days

Zone 3 : Takes about 7-35 business days

Zone 4 : Takes about 20~42 business days

 

Express Mail Service (EMS)

 

 

 

 

 

 

 

 

Currency : USD

Weight (G)

Zone 1

Zone 2

Zone 3

Zone 4

1-500

17.1

17.6

23.2

26.5

501-1000

19.7

21.3

29.9

33.6

1001-1500

22.9

26.9

39

42.9

1501-2000

26

32.3

48.2

52.2

2001-2500

27.9

35.2

51.6

59.3

2501-3000

29.9

38.2

54.8

66.6

3001-3500

31.8

41

58.3

73.8

3501-4000

33.6

43.9

61.5

80.9

4001-4500

35.5

46.8

64.8

88.2

4501-5000

37.4

49.7

68.1

95.4

5001-5500

39.2

52.5

71.5

102.6

5501-6000

41.1

55.4

74.8

109.7

6001-6500

43

58.4

78.1

116.9

6501-7000

45

61.2

81.4

124.2

7001-7500

46.8

64.1

84.7

131.4

7501-8000

48.6

67

88.1

138.5

8001-8500

50.5

69.7

91.4

145.7

8501-9000

52.4

72.6

94.7

152.9

9001-9500

54.3

75.5

98

160.2

9501-10000

56.2

78.5

101.4

167.3

 *To avoid an additional tax, we will separate orders weighing over 10kg into multiple parcels. Please contact us if you have any questions about this. ( gentlershop@gmail.com )

*Some countries have different shipping fee from the chart above.

 

Delivery Time for Standard International Shipping Service

Zone 1 : Takes about 3~5 business days

Zone 2 : Takes about 3~7 business days

Zone 3 : Takes about 3~8 business days

Zone 4 : Takes about 3~8 business days

 

♣ Warning

We recognize that parcel deliveries to the following countries are frequently delayed. Customers will not be compensated for delays in EMS service.

(PAKISTAN,U.A.E., BANGLADESH, QATAR, NIGERIA, RUSSIAN FEB, CAMEROON, COLOMBIA, GUATEMALA,MYANMAR, MEXICO, SRI LANKA, NICARAGUA, EL SALVADOR, HONDURAS, COSTARICA, PANAMA, CHILE, CZECH REPUBLIC, BRAZIL)

※ EMS premium service is recommended. (Please contact us if needed.)