FAQ

FAQ

 1. Returns & Exchanges

① How do I return my purchase?

Please refer to our Returns policy and procedure. Please check out, http://www.gentlershop.com/exchanges-and-returns.html.

② How long do I have to return my purchase?

Please you may return them to us within 15 days of the date in which the package is received.you may return them to us within 15 days of the date in which the package is received.you may return them to us within 15 days of the date in which the package is received.you may return them to us within 15 days of the date in which the package is received.

③ How long does it take for me to receive a refund?

We will process your refund within 10 business days of receiving the return. Please remember, your financial institution can take an extra few days to get the refund back into your account.

④ How will I be refunded?

We will refund you in the same way you paid.

⑤ What is Reward points and Gift certificate?

Reward points: Every time you shop with us, you will accumulate points equal to 2% of the total purchase price, excluding shipping fee. 1 USD is equal to 10 points. You may redeem your points towards the partial or full payment of your purchase.

Price in Points: The price in points of every product is conveniently displayed on our website.

Gift certificate: Gift certificates are issued for promotional purposes and may be used to purchase products. At the time of payment, please type the gift certificate code in the space provided on the payment page.

 ⑥ What if I have changed my mind about an item?

You are most welcome to send back your item to us for Reward points or a full refund. Please contact gentlershop@gmail.com if you have further questions.

 ⑦ Can I make an exchange if I have chosen the wrong size?

We offer exchanges for a different size of the same item. If you'd like to make an exchange, please contact our Customer Service team and they will assist you. The item will be placed on hold for 14 days (at which point it will automatically come off hold), during which time you'll send the original item back to us. Please process your return back to us as soon as possible to ensure that you get your chosen size.

 ⑧ What if my item is defective?

We aim to provide our customers with products of the highest quality and standard. If you have received an item with a defect, please contact our Customer Service team at gentlershop@gmail.com so that they can guide you through the return process and help resolve the problem as swiftly as possible. Please note that we'll need a photo(s) documenting the defect. This will speed up the returns process.

⑨ What if the item I received is not the one I ordered?

If you have received an item different from the one you ordered, please contact our Customer Service team atgentlershop@gmail.com. They will work with you to resolve the problem as quickly as possible.

 ⑩ Do you refund sale items?

Yes we do! But you need to return the item first. Please refer to our returns policy for specific procedures.

 

2. Brands & Stock

① Do you have a sizing chart?

To view our sizing information, please refer to the item description on the product’s page.

② Do you cater to larger sizes?

Sizing varies from brand to brand. Our sizes range from XS to XL in men's clothing. We conform to US sizing standards.  However, our clothes are designed with a body-flattering modern slim-cut, which may feel more fitted and slimmer when compared to US sizes.

③ I ordered size M, but the label of the jacket I got says size L. How are you going to deal with this problem?

Most our clothes are labeled differently from the product description. It is not a mistake. This is because of thedomestic size conversion. For example, most items indicated as “S” (small size) on the website will be marked “M” (medium size) on the clothing label.

④ The item I want is out of stock. What now?

Although we try to maintain adequate inventory to keep up with demand, some extremely popular items may run out of stock. Our focus is on keeping with latest fashion and our products are only available while supplies last.

If you see something you like that seems to be out of stock, please contact gentlershop@gmail.com. They are more than happy to help you find a suitable alternative.

⑤ The color of my t-shirt faded after a couple of wash. Can you replace it for a new one?

Any washed item will not be authorized for return. You have to wash your clothes with utmost care in order to expand its lifespan and to maintain its original shape and color for a long time. Any problem that may occur throughinappropriate washing and handling is the full responsibility of the buyer.

⑥ Do you place items on backorder?

No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service team to arrange a store credit or refund if we are unable to source the item from elsewhere.

⑦ Can I place an item on hold for purchase at a later date?

Sorry, but we do not offer this option.

⑧ When can I expect new products to be listed on your website?

We are constantly updating our product range as new fashion lines are released and as we stock new brands. Please see new arrivals to see the latest items we have in stock.

⑨ What is One size (Free size)?

When a product is described as “One size”, it is a one-size- fits-all product.

Our “One size” clothes are almost equivalent to a US regular small or slim fit medium according to the US sizing standard.

 

3. Pricing and Payment

① Are your prices in United States Dollars (USD)?

Yes, all pricing is in United States Dollars.

② What is PayPal?

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information, please visit Paypal.com.

③ How do I sign up for PayPal?

You can sign up for a PayPal account at www.paypal.com.

④ Who do I contact if I have a problem with my PayPal account?

Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service directly.

⑤ When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account immediately.

 

4. Privacy, Security & Shipping

① How do I know if it is safe to shop with you?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

② Do you keep my credit card information?

No, we do not store credit card information.

③ Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is of utmost importance to us. Read more about how we protect your privacy here.

④ What if I am not home when my package arrives?

We ship via Korea Post and your national postal service to deliver the parcel to your address. If you're not home when it arrives, the postman will leave a note at your residence and take your parcel to a nearby post office. They will storeit there for five days. Then they will send you another reminder note to pick up the package. Afterwards, as a courtesy, they will keep your parcel at the post office for an additional five days. If you still have not picked up the package, the post office will send it back to our warehouse and we'll contact you to see if you still want it.

⑤ How do I change my shipping address after my order has been placed?

Our amazing team at the warehouse aims to process and pack your order as fast as possible. This means that your shipping address can only be changed as long as your order has not left the warehouse. To change your shipping address immediately, please contact 'gentlershop@gmail.com'.

⑥ How can I track my order?

Tracking status may be viewed at http://service.epost.go.kr/iservice/ems/ems_eng.jsp

Please enter your tracking number and select the shipping service type.

⑦ There aren’t any status updates or information related to my tracking number. What should I do?

Please understand that due to varying policies of international parcel delivery between different postal systems, once a package leaves the shipper’s country (Korea), it is possible that tracking updates become unavailable until the package is successfully received. It by no means that anything is wrong with the shipment. If you have not yetreceived your order within the estimated delivery time to your region, please contact us for further assistance. 

 

Who pays for customs?

Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. To avoid problems, make sure that your listing clearly states this. You can cut and paste this directly into your listing:

International Buyers – Please Note: 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

 

 

UnionPay cards supported by PayPal

PayPal supports Chinese Yuan single-currency credit and debit cards issued by banks in China, start with the numbers "62" and bear a UnionPay logo. 

Note:

1. You must enable online banking service to be able to pay using UnionPay cards. 
2. Should you have any problem making a payment, please contact PayPal Customer Service or your card issuing bank for assistance. 
3. If you're a customer of Bank of Communications, please check if you use your bank card number or a special payment card number for making online payments, and fill out the number accordingly in the "Card number" field.

 

PayPal支持的银联卡

PayPal支持国内银行发行的卡号以“62”开头带银联标识的人民币单币信用卡和借记卡。

提示: 
1、您必须在发卡行开通网上银行服务,才能使用银联卡付款。 
2、如付款遇到问题,请向PayPal客户服务或发卡行咨询。 
3、如您是交通银行用户,请确认您在进行网上支付时是使用银行卡号还是网上支付专用的支付卡号,并根据实际情况填写“卡号”一栏。

 

 If you have more questions, please feel free to contact us at gentlershop@gmail.com.